All orders for 3S subscriptions are processed by our reseller, Paddle.com, acting as Merchant of Record. Paddle handles billing, invoicing, and refund requests on our behalf.
Monthly subscription fees are billed in advance and are non-refundable for the current billing period once the period has started, except where required by law or as described below.
Charges for items audited beyond your plan's included limit are billed based on actual usage during the billing period and are non-refundable, as they reflect services already rendered.
You can cancel your subscription at any time from your account settings. Cancelling stops future billing but does not refund the current billing period already paid for.
If you believe you were charged in error, contact Paddle's support directly (link provided on your invoice/receipt) or reach us at support@icodetechnologies.com within 14 days of the charge. We will review the request together with Paddle and respond within a reasonable time.
If a free trial is offered, no charge is made until the trial ends; cancelling before the trial ends avoids any charge.