This Privacy Policy explains how 3S Technologies ("3S", "we") collects, uses, and protects data when you use our platform, whether as a merchant (lojista) or as a customer confirming a delivery through a QR code link.
Merchant account data (name, email, store details); order and item data you enter (customer name and email, order numbers); packing and delivery photos uploaded through the platform; and basic usage data needed to operate the service.
To operate the packing verification and dispute-resolution flow, to generate QR codes and AI dispute reports, to bill your subscription through our reseller Paddle.com, and to provide customer support.
Packing and delivery photos are retained for a limited period tied to your store's return policy, and are kept longer automatically while a dispute on that item is open, so no evidence is lost mid-case. Our default retention approach is designed to respect the EU consumer's 14-day right of withdrawal under GDPR, and equivalent US frameworks such as the CCPA.
We do not sell personal data. Data is shared only with service providers required to run the platform (hosting, storage, and Paddle.com for billing), and with the merchant's own store for the items and orders they manage.
Fraud analysis is performed by automated AI and optical-computing systems. No 3S employee routinely accesses raw packing photos, order databases, or end-user personal data as part of normal operation of the service; merchants receive aggregated, statistical dashboards rather than raw underlying data. Access by 3S personnel is limited to what is strictly necessary to provide technical support or comply with a legal obligation.
Depending on your location, you may have the right to access, correct, or request deletion of your personal data. Contact support@icodetechnologies.com to make a request.
Questions about this policy can be sent to support@icodetechnologies.com.